Product Overview
Sointech today officially launched its enterprise-grade product SOIN KYC, an AI-empowered integrated sales training platform. Unlike traditional offline workshops, role-play drills, or recorded courses, SOIN KYC moves the entire "practice, assess, score, manage" loop for sales capability into the browser: reps conduct multi-round simulations with highly realistic AI customers anywhere, anytime; the system automatically generates a 7-dimensional score and analytical report; managers see the skill distribution of every person, every line, and every stage on a single team dashboard.
The product's mantra is "win against the AI customer first, then win the real order"—letting reps refine pitches, handle objections, and drive closure repeatedly in a zero-pressure, zero-cost simulated environment before stepping in front of a real buyer.
Core Capability: AI Customer Personas Driven by Your Own Knowledge Base
The core breakthrough of SOIN KYC is that "the AI customer is not a generic chatbot—it is a virtual buyer who actually understands your product." Once a company uploads product materials, sales scripts, pricing policies, and FAQs into the enterprise cloud knowledge base, AI customer personas bind to that knowledge: they ask, challenge, bargain, and refuse based on the company's real specs, real quotes, and real after-sales policies, rather than reciting a generic script.
The platform supports both text-based simulation and real-time voice role-play: reps can first iterate product messaging and objection-handling logic in text, then switch to voice to simulate a live call, where tone, intonation, and speaking pace are all scored. The AI customer's emotion, patience, trust level, and purchase intent evolve dynamically throughout the conversation, reproducing the pressure curve of real sales dialogue.
7-Dimensional Quantified Scoring and Team Dashboards
At the end of every session, the system automatically scores reps on seven dimensions on a 0–100 scale: professionalism, communication skills, needs discovery, objection handling, closing drive, tone and intonation, and speaking pace. Individual radar charts, training trend curves, peer comparisons, and common-issue analysis are all built in—managers can locate skill gaps on the team dashboard without listening through hours of recordings.
The platform ships with 16 built-in templates across 8 industries—automotive, real estate, finance, insurance, private wealth, education, SaaS, and healthcare—covering archetypes such as first-time homebuyers, high-net-worth clients, anxious parents, and enterprise procurement officers. Star difficulty, conversation pressure, and baseline trust can be tuned per trainee; leaderboards and points mechanics turn training from a "task" into a "habit."
Strategic Significance: Productizing and Scaling Sales Training
SOIN KYC is Sointech's key move into "sales productivity" within its enterprise AI Agent product matrix. For too long, B2B sales training has relied heavily on senior instructors delivering one-to-many lectures—expensive, hard to replicate, and difficult to quantify. By combining an enterprise knowledge base, AI Agents, and quantified evaluation, SOIN KYC turns sales training from "people-dependent" to "system-dependent," making the goal of bringing a new hire up to mature-rep conversation level within 30 days an engineering problem rather than an art.
The product runs entirely in the browser: companies register, invite members, assign seats, and start training—no local deployment required. It ships with six interface languages (Simplified Chinese, Traditional Chinese, English, Japanese, Korean, Russian), naturally suited to multinational sales teams. Contracts, renewals, invoicing, and usage billing are all handled online in the billing center.
Looking Ahead
Sointech will continue to inject its proprietary multi-document understanding, multimodal dialogue, and translation-review AI capabilities into SOIN KYC. Future releases will add more industry templates, deeper integrations with CRM and ticketing systems, and intelligent debriefing based on real call recordings. The company believes that when every customer conversation can be safely simulated, quantified, and improved, enterprise sales capability enters an entirely new industrial stage.